Port Moody · Health & Wellness
AI that makes the small clinic the responsive one.
Built for Port Moody clinics — the practices in Newport Village, Suter Brook, and along St. Johns Street competing with bigger Coquitlam clusters down the road. In a tight-knit city, reputation is everything and responsiveness is how you earn it. The agents below give a two-person front office the coverage of ten. Transparent monthly pricing, no contracts.
Port Moody — and why clinics here need this.
Port Moody is the Lower Mainland's beloved small city — Newport Village's gathering places, Suter Brook's village feel, Rocky Point's waterfront, the breweries on Murray Street. It's a community where people know their neighbours, and that intimacy cuts both ways for clinics: a great reputation travels fast, and so does a bad phone experience.
The structural challenge is Coquitlam. Bigger clinic clusters sit minutes away around Coquitlam Centre, with bigger marketing budgets and longer hours. Port Moody practices win by being the local choice — the clinic that knows your name, answers immediately, and feels like part of the community rather than a regional chain.
Most Port Moody clinics run lean: an owner-practitioner, one or two front-desk staff, everyone wearing multiple hats. When the receptionist is also the billing person and the recall coordinator, something always gives — usually recalls and follow-up, the exact work that compounds over time.
The patient base is largely commuter families — people who work in Vancouver or Burnaby and live in Port Moody for the community feel. They do their booking admin in the evening, they expect the personal touch, and they will absolutely drive to Coquitlam if the local option doesn't pick up.
Where Port Moody clinics leak money — and what AI relieves.
The lean-team overload is Port Moody's signature leak. With two people covering everything, the urgent always beats the important: today's patients get served, tomorrow's recalls don't get worked, this month's review requests don't go out. The agents take the important work off the pile permanently — recalls, follow-ups, review requests, waitlist fills — running on cadence whether the front desk is slammed or short-staffed.
Second is the Coquitlam drift: patients who start local but migrate to bigger clusters for perceived convenience. The antidote isn't matching their marketing spend; it's being unmistakably more responsive and more personal. An instant, warm response at 8pm beats a billboard.
Third is the community-reputation multiplier. In a city this connected, every patient experience becomes a data point at the hockey rink or the coffee shop. Systematic review requests turn your quiet loyalists into vocal advocates — the most powerful marketing a Port Moody clinic can have.
For the owner-operator, there's a personal dividend too: evenings and weekends stop being haunted by the recall list nobody worked. The system handles it.
The 4 AI agents below are the ones that move the needle most for Port Moody clinics — built for lean teams that need leverage, not headcount:
📅 Scheduling & Recall
Auto-fills cancellations from a waitlist the moment they open. Sends confirmations and reminders that genuinely cut no-shows. Books follow-ups and recalls — hygiene reminders, annual checkups, treatment-plan milestones — without the front desk having to remember.
📞 Follow-Up & Missed Calls
Catches after-hours calls, abandoned online bookings, and patients who didn't rebook. Re-engages with a personal, clinically appropriate note — and books them in if they're ready. No lead goes quiet.
⭐ Review & Reputation
Times review requests to the right moment in the care journey — after a good outcome, not at random. Most clinics miss this entirely; the AI doesn't. Your Google rating compounds month after month.
📥 Intake & Insurance Pre-screen
Pre-screens new patients — chief concern, provider and policy details, ICBC or WorkSafeBC claim references where relevant — so first visits start with information, not paperwork. Your team verifies faster; patients feel looked after.
Curious about the difference between AI doing the work vs. AI executing the work humans have crafted? Read the perspective →
Pricing — what it costs to run the recommended stack.
Most Port Moody clinics start at the Growth tier (3–4 agents) and scale up after the first 60 days when the numbers come in.
Growth ($1,500–$2,000 CAD/month, 2–3 agents)
Monthly billing · Cancel any time · Setup in 7–14 days
If you only need one agent (e.g. just Follow-Up to stop missing calls), Starter at $1,000/mo is the right fit. See our pricing principles →
Proof — same agents, real small business, running for over a year.
Khala's Kitchen · Live · Small business
Different industry, same architecture.
Khala's Kitchen is a family-run restaurant we built infrastructure for: automated ordering, follow-up, review management, inventory intelligence, weekly reporting. The result was calmer operations and hours back every week from admin.
The agents that keep a restaurant's front of house running are mechanically the same ones that run a clinic's front office — different inputs, same architecture, same reliability.
Read the full case study →FAQ for Port Moody clinic owners
Is patient data handled securely?
Yes. We architect with health-information privacy front and centre — encryption in transit and at rest, no patient health information sent to third-party AI models without explicit data-processing agreements, and audit logs on every access. BC's private-sector privacy rules (PIPA) are part of the design, not an afterthought.
Will this work with our clinic software (Jane, Cliniko, etc.)?
Yes. We integrate via the open APIs of the major clinic platforms. Bookings, charts, and patient records stay in your system; the AI agents work in the layer above it.
We're a two-person front office. Can this replace a hire?
It changes the question. The agents absorb the work that would otherwise require a third hire — recalls, follow-up, after-hours coverage, review requests — while your two people focus on the patients in front of them. Most small clinics find they grow revenue without growing headcount.
How do we stop losing patients to the big Coquitlam clinics?
Out-respond and out-care them. Chains compete on scale; you compete on relationship. Instant answers, proactive recalls, personal-feeling follow-up, and a review profile full of neighbours' names — that's a moat no cluster can copy.
Do we need to install anything on our phones or computers?
No. The agents run in the cloud and connect to your existing phone, email, SMS, and software. Your team keeps using what they use; the agents work in the background.
How long does setup take?
Typical setup is 7–14 days from contract to live: discovery and workflow mapping in week one, build and configure in week two, then a 30-day calibration period where we tune to your specific operation.
Is there a long-term contract?
No. Monthly billing, cancel anytime. Most clinics stay 12+ months because the systems keep paying for themselves — but you're not locked in.
Want a real number for your Port Moody clinic?
30-minute call. We'll map the agents to your specific operation, give you a real monthly cost, and tell you what to expect in the first 30 days.