Coquitlam · Health & Wellness
AI that makes your clinic the obvious choice across the Tri-Cities.
Built for Coquitlam clinics competing across Coquitlam, Port Coquitlam, and Port Moody. Town Centre, Coquitlam Centre, Maillardville — patients here compare freely and book with whoever responds first. The agents below make that you, around the clock. Transparent monthly pricing, no contracts.
Coquitlam — and why clinics here need this.
Coquitlam doesn't compete alone — it competes as the Tri-Cities. A patient in Burke Mountain will happily drive to Port Coquitlam for a clinic that answered on the first call, and a Maillardville family will switch to a Port Moody practice that followed up properly. Your competition isn't the clinic next door; it's every clinic within a fifteen-minute drive, and patients treat them as interchangeable until one of them is clearly more responsive.
The geography shapes the patient day. Coquitlam Centre and Town Centre draw regional traffic; the Evergreen Extension feeds commuters into the SkyTrain system every morning. Booking behaviour follows: a spike of appointment admin done on phones during the commute, in the evening after kids are down, and on Sunday nights when the week gets planned.
The patient base is heavily family-oriented — young parents in the new Burke Mountain and Town Centre developments, established families in the older neighbourhoods. Family scheduling is the operational signature here: multiple kids, multiple availabilities, recall dates that drift across the whole household at once.
GP referrals matter too. Family doctors across the Tri-Cities refer into physio, chiro, massage, and specialist clinics constantly. The referral that gets a same-day confirmation call converts; the one that sits in a fax pile for three days often doesn't.
Where Coquitlam clinics leak money — and what AI relieves.
The Tri-Cities leak is comparison shopping without a second chance. A patient calls two clinics; the one that answers books the patient. There's no loyalty effect strong enough to survive a voicemail when the competitor picked up. After-hours and lunch-hour coverage is where this battle is won.
Family-scheduling tetris is the second leak. Booking one child is easy; booking three kids plus a parent, back-to-back, with everyone's school and work constraints, is a twenty-minute phone call your front desk dreads. The agents do it in seconds — proposing, confirming, reminding, and refilling from the waitlist when plans change.
Third is the referral gap: GP and specialist referrals that arrive by fax or form and wait for someone to call the patient. The agents can reach out within minutes of the referral landing, which is often the difference between a booked assessment and a referral that quietly dies.
Together, these systems turn responsiveness into the clinic's actual brand — the reason patients choose you over the identical option ten minutes away.
The 4 AI agents below are the ones that move the needle most for Coquitlam clinics — built for a market where the fastest responder wins:
📅 Scheduling & Recall
Auto-fills cancellations from a waitlist the moment they open. Sends confirmations and reminders that genuinely cut no-shows. Books follow-ups and recalls — hygiene reminders, annual checkups, treatment-plan milestones — without the front desk having to remember.
📞 Follow-Up & Missed Calls
Catches after-hours calls, abandoned online bookings, and patients who didn't rebook. Re-engages with a personal, clinically appropriate note — and books them in if they're ready. No lead goes quiet.
⭐ Review & Reputation
Times review requests to the right moment in the care journey — after a good outcome, not at random. Most clinics miss this entirely; the AI doesn't. Your Google rating compounds month after month.
📥 Intake & Insurance Pre-screen
Pre-screens new patients — chief concern, provider and policy details, ICBC or WorkSafeBC claim references where relevant — so first visits start with information, not paperwork. Your team verifies faster; patients feel looked after.
Curious about the difference between AI doing the work vs. AI executing the work humans have crafted? Read the perspective →
Pricing — what it costs to run the recommended stack.
Most Coquitlam clinics start at the Growth tier (3–4 agents) and scale up after the first 60 days when the numbers come in.
Growth ($1,500–$2,000 CAD/month, 2–3 agents)
Monthly billing · Cancel any time · Setup in 7–14 days
If you only need one agent (e.g. just Follow-Up to stop missing calls), Starter at $1,000/mo is the right fit. See our pricing principles →
Proof — same agents, real small business, running for over a year.
Khala's Kitchen · Live · Small business
Different industry, same architecture.
Khala's Kitchen is a family-run restaurant we built infrastructure for: automated ordering, follow-up, review management, inventory intelligence, weekly reporting. The result was calmer operations and hours back every week from admin.
The agents that keep a restaurant's front of house running are mechanically the same ones that run a clinic's front office — different inputs, same architecture, same reliability.
Read the full case study →FAQ for Coquitlam clinic owners
Is patient data handled securely?
Yes. We architect with health-information privacy front and centre — encryption in transit and at rest, no patient health information sent to third-party AI models without explicit data-processing agreements, and audit logs on every access. BC's private-sector privacy rules (PIPA) are part of the design, not an afterthought.
Will this work with our clinic software (Jane, Cliniko, etc.)?
Yes. We integrate via the open APIs of the major clinic platforms. Bookings, charts, and patient records stay in your system; the AI agents work in the layer above it.
Patients compare us with PoCo and Port Moody clinics constantly. Does this actually help us win?
That's the core use case. When a patient calls two clinics, the one that answers in under a minute — at 7pm, on a Sunday — books the patient. Reviews requested systematically then compound the advantage. Responsiveness is the most underpriced differentiator in the Tri-Cities.
Can the agents handle GP referral follow-up?
Yes. When a referral arrives, the agent can contact the patient promptly, explain next steps, and book the assessment — closing the gap where referrals traditionally go quiet.
Do we need to install anything on our phones or computers?
No. The agents run in the cloud and connect to your existing phone, email, SMS, and software. Your team keeps using what they use; the agents work in the background.
How long does setup take?
Typical setup is 7–14 days from contract to live: discovery and workflow mapping in week one, build and configure in week two, then a 30-day calibration period where we tune to your specific operation.
Is there a long-term contract?
No. Monthly billing, cancel anytime. Most clinics stay 12+ months because the systems keep paying for themselves — but you're not locked in.
Want a real number for your Coquitlam clinic?
30-minute call. We'll map the agents to your specific operation, give you a real monthly cost, and tell you what to expect in the first 30 days.