New Westminster · Health & Wellness
AI that answers like your best receptionist — on every call, every time.
Built for New Westminster clinics, from the Columbia Street corridor to Sapperton. A historic city with a hospital at its heart, an aging population in its neighbourhoods, and patients who still prefer to call. The agents below give every caller the experience your best receptionist gives — instantly, around the clock. Transparent monthly pricing, no contracts.
New Westminster — and why clinics here need this.
New Westminster is the Lower Mainland's historic core — the Royal City, with Columbia Street's heritage storefronts, the Sapperton neighbourhood climbing the hill, and the Royal Columbian Hospital anchoring the city's east side. That hospital matters for clinics: post-surgical rehab, specialist referrals, and ongoing treatment plans flow continuously into the physio, chiro, and allied health practices around it.
The SkyTrain runs straight through — 22nd Street, New Westminster, Columbia, and Sapperton stations — making the city a transit crossroads. Clinics near the stations draw patients from across the region who combine appointments with the commute, and those patients book the way commuters do: on the phone, in the evening, expecting an answer.
Demographically, New West skews older than its neighbours in several neighbourhoods, and older patients behave differently: they call rather than book online, they ask questions before committing, and they judge a clinic by the voice that answers. For these patients, a warm, competent phone experience isn't a nice extra — it's the entire first impression.
Competition is concentrated along the main corridors, and differentiation is thin. The clinics pulling ahead here aren't winning on equipment or decor; they're winning on being reachable, being organized about recalls, and having review profiles that reflect the care they actually deliver.
Where New Westminster clinics leak money — and what AI relieves.
The referral gap is New West's defining leak. Specialist and hospital-adjacent referrals arrive — by fax, by form, by phone message — and then wait. Every day a referred patient isn't contacted is a day they find another option or simply don't follow through. The agents close this gap by reaching out within minutes, explaining next steps in plain language, and booking the assessment.
The second leak is the phone-first patient who meets voicemail. Older patients and post-surgical patients overwhelmingly prefer calling, and they're also the least likely to try again after a missed call. The agents are voice-first by design — natural conversation, unhurried, with clean handoff to your team whenever a human touch is better.
Third is recall in long treatment arcs. Post-surgical physio programs, chronic pain management plans, ongoing chiro care — these span months, and patients drift. Automated check-ins and rebooking keep the plan on track without burdening your front desk.
Underneath it all, the review engine: patients who've had genuinely good outcomes here rarely leave reviews unless asked. Systematic asking turns quiet satisfaction into the public reputation that wins the next referral.
The 4 AI agents below are the ones that move the needle most for New Westminster clinics — with voice-first design for a phone-first patient base:
📅 Scheduling & Recall
Auto-fills cancellations from a waitlist the moment they open. Sends confirmations and reminders that genuinely cut no-shows. Books follow-ups and recalls — hygiene reminders, annual checkups, treatment-plan milestones — without the front desk having to remember.
📞 Follow-Up & Missed Calls
Catches after-hours calls, abandoned online bookings, and patients who didn't rebook. Re-engages with a personal, clinically appropriate note — and books them in if they're ready. No lead goes quiet.
⭐ Review & Reputation
Times review requests to the right moment in the care journey — after a good outcome, not at random. Most clinics miss this entirely; the AI doesn't. Your Google rating compounds month after month.
📥 Intake & Insurance Pre-screen
Pre-screens new patients — chief concern, provider and policy details, ICBC or WorkSafeBC claim references where relevant — so first visits start with information, not paperwork. Your team verifies faster; patients feel looked after.
Curious about the difference between AI doing the work vs. AI executing the work humans have crafted? Read the perspective →
Pricing — what it costs to run the recommended stack.
Most New Westminster clinics start at the Growth tier (3–4 agents) and scale up after the first 60 days when the numbers come in.
Growth ($1,500–$2,000 CAD/month, 2–3 agents)
Monthly billing · Cancel any time · Setup in 7–14 days
If you only need one agent (e.g. just Follow-Up to stop missing calls), Starter at $1,000/mo is the right fit. See our pricing principles →
Proof — same agents, real small business, running for over a year.
Khala's Kitchen · Live · Small business
Different industry, same architecture.
Khala's Kitchen is a family-run restaurant we built infrastructure for: automated ordering, follow-up, review management, inventory intelligence, weekly reporting. The result was calmer operations and hours back every week from admin.
The agents that keep a restaurant's front of house running are mechanically the same ones that run a clinic's front office — different inputs, same architecture, same reliability.
Read the full case study →FAQ for New Westminster clinic owners
Is patient data handled securely?
Yes. We architect with health-information privacy front and centre — encryption in transit and at rest, no patient health information sent to third-party AI models without explicit data-processing agreements, and audit logs on every access. BC's private-sector privacy rules (PIPA) are part of the design, not an afterthought.
Will this work with our clinic software (Jane, Cliniko, etc.)?
Yes. We integrate via the open APIs of the major clinic platforms. Bookings, charts, and patient records stay in your system; the AI agents work in the layer above it.
Many of our patients are seniors who prefer calling. Will AI alienate them?
It's designed for them. The voice agents converse naturally — no menus, no hold music, no rushing — and hand off to your team the moment a human is the better option. Most callers can't tell, and none are forced through anything that feels robotic.
Can you handle referral intake from specialists and the hospital?
Yes. Referrals get a prompt, plain-language outreach and a booked assessment — instead of sitting in a pile. We don't triage clinically; we make sure the patient is contacted, informed, and scheduled.
Do we need to install anything on our phones or computers?
No. The agents run in the cloud and connect to your existing phone, email, SMS, and software. Your team keeps using what they use; the agents work in the background.
How long does setup take?
Typical setup is 7–14 days from contract to live: discovery and workflow mapping in week one, build and configure in week two, then a 30-day calibration period where we tune to your specific operation.
Is there a long-term contract?
No. Monthly billing, cancel anytime. Most clinics stay 12+ months because the systems keep paying for themselves — but you're not locked in.
Want a real number for your New Westminster clinic?
30-minute call. We'll map the agents to your specific operation, give you a real monthly cost, and tell you what to expect in the first 30 days.