Burnaby · Health & Wellness
AI that answers every call, fills every cancellation, and brings recall patients back.
Built for Burnaby clinics by a team headquartered right here in Burnaby. We know the Metrotown lunch rush, the SkyTrain commuter booking at 6pm, and the Kingsway corridor competition. The agents below run your front-office playbook around the clock — transparent monthly pricing, no contracts.
Burnaby — and why clinics here need this.
Burnaby is a city of corridors. The Metrotown stretch of Kingsway, the Brentwood and Lougheed town centres, the Edmonds and Highgate pockets — each has its own cluster of dental, physio, chiro, and wellness clinics competing for the same patients. Metrotown draws shoppers from across the region; the clinics around it get the spillover, but only if they answer first.
Then there's the SkyTrain effect. Two lines run through Burnaby, and a huge share of your patients are commuters who think about their health admin on the train — booking, rescheduling, or calling right after work, when your front desk has gone home. The clinics winning in Burnaby are the ones reachable at 7pm on a Tuesday, not just 9-to-5.
Burnaby is also one of the most culturally diverse cities in Canada. A meaningful share of patients prefer to book, ask questions, and do intake in Mandarin, Cantonese, Korean, or Punjabi — and the clinics that accommodate that win loyalty fast. Staffing a multilingual front desk for every shift is expensive; configuring an agent for it is not.
Creatrixe is headquartered in Burnaby, so this isn't a remote guess about your market. We serve clinics across Greater Vancouver from here — close enough for an in-person walkthrough of your actual workflow when that helps.
Where Burnaby clinics leak money — and what AI relieves.
Dental and physio clinics live on the same three things: a full schedule (every empty chair is lost revenue), patients coming back on recall (the difference between a one-time cleaning and a patient for a decade), and a Google rating that survives the Kingsway corridor comparison. All three are administrative, all three collapse when the clinic gets busy, and all three are perfect AI workloads.
The specific Burnaby pattern we see: missed calls spike during procedures — hygienists can't stop mid-cleaning to answer — and after 5pm when commuters call. Recall lists go stale because nobody has an hour to work through them. Insurance pre-verification eats the morning. Each leak is small; together they're a second rent payment walking out the door every month.
AI agents handle the back-office quietly so clinicians can focus on patients. The clinics running these systems see steadier schedules, fuller recall lists, and a Google rating that climbs because review requests go out at the right moment — not when someone remembers.
The 4 AI agents below are the ones that move the needle most for clinics — designed around how your team actually works:
📅 Scheduling & Recall
Auto-fills cancellations from a waitlist the moment they open. Sends confirmations and reminders that genuinely cut no-shows. Books follow-ups and recalls — hygiene reminders, annual checkups, treatment-plan milestones — without the front desk having to remember.
📞 Follow-Up & Missed Calls
Catches after-hours calls, abandoned online bookings, and patients who didn't rebook. Re-engages with a personal, clinically appropriate note — and books them in if they're ready. No lead goes quiet.
⭐ Review & Reputation
Times review requests to the right moment in the care journey — after a good outcome, not at random. Most clinics miss this entirely; the AI doesn't. Your Google rating compounds month after month.
📥 Intake & Insurance Pre-screen
Pre-screens new patients — chief concern, provider and policy details, ICBC or WorkSafeBC claim references where relevant — so first visits start with information, not paperwork. Your team verifies faster; patients feel looked after.
Curious about the difference between AI doing the work vs. AI executing the work humans have crafted? Read the perspective →
Pricing — what it costs to run the recommended stack.
Most Burnaby clinics start at the Growth tier (3–4 agents) and scale up after the first 60 days when the numbers come in.
Growth ($1,500–$2,000 CAD/month, 2–3 agents)
Monthly billing · Cancel any time · Setup in 7–14 days
If you only need one agent (e.g. just Follow-Up to stop missing calls), Starter at $1,000/mo is the right fit. See our pricing principles →
Proof — same agents, real small business, running for over a year.
Khala's Kitchen · Live · Small business
Different industry, same architecture.
Khala's Kitchen is a family-run restaurant we built infrastructure for: automated ordering, follow-up, review management, inventory intelligence, weekly reporting. The result was calmer operations and hours back every week from admin.
The agents that keep a restaurant's front of house running are mechanically the same ones that run a clinic's front office — different inputs, same architecture, same reliability.
Read the full case study →FAQ for Burnaby clinic owners
Is patient data handled securely?
Yes. We architect with health-information privacy front and centre — encryption in transit and at rest, no patient health information sent to third-party AI models without explicit data-processing agreements, and audit logs on every access. BC's private-sector privacy rules (PIPA) are part of the design, not an afterthought.
Will this work with our clinic software (Jane, Cliniko, etc.)?
Yes. We integrate via the open APIs of the major clinic platforms. Bookings, charts, and patient records stay in your system; the AI agents work in the layer above it.
We're near Metrotown and call volume spikes at lunch and after 5pm. Can the agents keep up?
That's exactly what they're built for. The agents handle unlimited concurrent conversations — the 12:15 rush and the 6:40pm commuter calls all get answered in the same minute, with the same calm intake every time.
Can intake be offered in Mandarin, Cantonese, or Korean?
Yes. Agents can be configured for multilingual intake and follow-up, which matters in Burnaby. We set up the languages your patient base actually uses and keep a clean handoff to your team for anything nuanced.
Do we need to install anything on our phones or computers?
No. The agents run in the cloud and connect to your existing phone, email, SMS, and software. Your team keeps using what they use; the agents work in the background.
How long does setup take?
Typical setup is 7–14 days from contract to live: discovery and workflow mapping in week one, build and configure in week two, then a 30-day calibration period where we tune to your specific operation.
Is there a long-term contract?
No. Monthly billing, cancel anytime. Most clinics stay 12+ months because the systems keep paying for themselves — but you're not locked in.
Want a real number for your Burnaby clinic?
30-minute call. We'll map the agents to your specific operation, give you a real monthly cost, and tell you what to expect in the first 30 days.